EasyJet have issued a statement, after Vicky Pattison revealed she was banned from boarding a flight with them due to issues with her passport.
The 36-year-old took to Instagram to slam the airline on Sunday, after she was turned away from a flight to Italy to visit her wedding venue.
The reality star is set to wed her fiancé Ercan Ramadan there in September.
A spokesperson for EasyJet said: “We are sorry for Ms Pattison’s experience and the inconvenience caused. At easyJet, we work closely with the authorities and comply with their guidance to ensure the safety and security of all passengers and staff.
“As such, we cannot allow any passenger to travel on their planned flight with documentation damaged to such a degree that its authenticity is brought into question.
“It is the passenger’s responsibility to have suitable documentation for travel.”
On Sunday, Vicky took to Instagram to share her ordeal, and said she was “beyond gutted”.
View this post on Instagram
“Thought we were off to see our wedding venue today, we were so excited..,” she wrote.
“I rushed back from Newcastle, packed at midnight last night and jumped into bed and got 3 hours sleep… But I didn’t mind because we were going for our menu tasting @ercan_ram.
“Only to have the @easyiet staff turn me away.. I’ve been travelling with my passport all year and no one’s said anything, but it’s definitely well travelled to be fair Company policy is company policy and I get it, I’m just beyond gutted you know??
“My wedding planner, her assistant, my florist, everyone are all heading out… … X And I’m just heading home… to have a really good cry I think.”
“All the wasted money, how hard it was for me to get the time off, how excited we were, how I’ve wasted everyone’s time.. I’m just really sad I think.”
Sharing a photo of her “damaged” passport, Vicky added: “This is what was wrong with my passport for everyone asking, in fairness, I don’t know if that is really bad or not, I’ve just not had anyone ever tell me it was before.. cheeky little Milo butt.
“Think rather than waste my glam, I’m going to take some new passport pictures, then cry…”
Vicky and Ercan will officially tie the knot at Marylebone Town Hall this September.
They will then travel to Italy for their second wedding, where they will be joined by 150 guests.
The couple got engaged in the summer of 2019, when Ercan proposed during a trip to Dubai.
