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London City Airport plays Ed Sheeran and Gavin James to calm passengers

London City Airport has been playing music from Ed Sheeran and Gavin James for passengers coming through their terminals.

The airport has become one of the first airports to play music for people as they go through security checks.

The Director of Customer Experience at London City Airport Melanie Burnley said that they decided to play music so as to enhance the customer experience.

LCY runway at dusk

Enhance: London City Airport wanted to create a positive customer experience for their passengers

The Director has admitted that they’ve had a positive reaction so far from the passengers in their airport.

“It takes passengers just 20 minutes or less to get from the front door of London City Airport to the departure lounge, and we wanted to enhance the customer experience with a soundtrack to security,” Melanie said.

“So far we’ve had a very positive reaction to the musical addition, from staff and passengers alike, with Ed Sheeran currently the most popular artist.”

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